We will always provide a full refund or exchange within 30 days of receiving the item, regardless of the reason. If there is a fault in the product, we will also cover the shipping cost if you need to send your item back.
You should expect to receive your refund within 2 weeks of shipping the item back. This time period includes the transit time for us to receive your return from the shipper (~5 business days), the time it takes us to process your return once we receive it (~3 business days), and the time it takes your bank to process your refund request (~2 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All shipping is carried out by Australia Post, and will be shipped within 24 hours of receiving your order. Please note that for regional areas, the shipping time will be at the maximum listed in that shipping option however most items arrive much sooner than estimated.
If you need your order in a hurry before an exercise or operation, please leave a note on the order and we will do what we can to expedite delivery!
All orders of over $90AUD will be shipped free of charge. Orders containing only our small templates (WNGO, CONOPS, Piquet or Nav) will also ship free of charge.
Parcel Post (Standard Shipping): 2-6 Business Days
Express Post: 1-3 Business Days